Shipping Policy

At Nativra, we are dedicated to ensuring that your experience is smooth and enjoyable from the moment you place your order to the time your products arrive at your doorstep. We strive to provide the highest level of service, which includes timely delivery and secure packaging of our premium herbal supplements.

Shipping Fees and Free Shipping Terms

  • Free Standard Shipping: We offer free standard shipping on all orders over $39.99 within the United States. Some items may also be eligible for free shipping as part of specific promotions or deals, which will be clearly indicated in the product listing or at checkout.

  • Shipping Fees: For orders under $39.99, standard shipping fees will apply based on your location and the weight of your items. The shipping costs will be calculated and displayed at checkout before you complete your order.

Order Processing and Shipping Times

  • Processing Time: Most orders are processed and shipped within 1-3 business days. However, some orders may take up to 7 days to ship, particularly for items that are specifically noted in the product listing due to availability or special handling requirements.

  • Shipping Destination: We currently offer shipping within the United States only. We are actively working to expand to international markets and hope to offer broader shipping options in the near future.

Verified Shipping Address

  • Address Verification: To ensure the safe delivery of your products, we only ship to verified addresses. It is the customer's responsibility to provide an accurate, complete shipping address at checkout. Please review your address carefully before completing your purchase.

  • Returned Packages: If your package is returned to us due to an incorrect or incomplete address, refusal to accept delivery, or any other reason related to the address, you will be responsible for the return shipping charges and any additional fees. We strongly recommend double-checking your shipping address during checkout to avoid delays.

Tracking Your Order

  • Once your order has been shipped, we will send you a tracking number via email so that you can monitor the progress of your shipment. You can use this tracking number on the carrier’s website for real-time updates on the location and delivery status of your order.

Delivery Timeliness

  • On-Time Delivery: At Nativra, we take great pride in our reliable and timely shipping process. We are pleased to report that 99% of orders are shipped on or before the expected delivery date, ensuring that you receive your products promptly and in the best condition.

  • Delivery Delays: While we make every effort to ensure timely delivery, please note that shipping times may occasionally be affected by factors beyond our control, such as weather conditions, carrier delays, or high-demand periods like holidays or special promotions.

Customer Support

  • If you have any questions about your order or encounter issues with shipping, our customer support team is here to assist you. Please contact us at support@nativra.com, and we will do our best to resolve any concerns you may have.

 

Additional Considerations:

  • Damaged or Missing Packages: While we take every precaution to ensure your products arrive in perfect condition, please contact us immediately if your package is damaged during transit or if items are missing from your shipment. We will work with the shipping carrier to resolve the issue as quickly as possible.

  • Unaccepted Deliveries: If a package is refused by the customer or returned due to an insufficient address, the customer will be responsible for the cost of reshipping the items or any return charges.

  • Potential Challenges for Herbal Supplement Shipments: Due to the nature of our products, some customers may experience delays with shipping due to regulations regarding the transportation of supplements. In rare cases, shipping carriers may require additional information for customs clearance (for international shipments in the future), but we are committed to keeping our customers informed about any such delays.